We are seeking for a Customer Support Agent to be working in the call center department, the CSR (Customer Service Representative) upholds three key pillars of Customer Care: world-class customer service, retentions, and risk mitigation.

This opening is for the evening shift (3pm-11pm) or overnight shift (11pm- 7am). Two consecutive days off but no weekends.

What you'll be doing: 

• Responding to calls, chats and emails to serve customers and fulfill requests such as renewals and cancellations
• Investigating the root cause of billing issues to provide cardholders with accurate information in resolving their billing inquiries
• Offer customers money saving options in satisfying their requests through alternative solutions with the objective of retaining the customer
• Upselling existing members to maximize value through the extension of memberships and/or introducing alternative products
• Highlighting the value of the product to turn a cancellation into a retention
• Handling multiple simultaneous interactions to ensure all customers are responded to within established targets
• Refunding responsibly to prevent chargebacks and mitigate risk

What you'll need to be successful:

Must haves: 

• Flexibility in schedule
• Fluent in English (written and spoken); strong communication soft skills; Spanish, German, Italian would be considered an asset
• Proficient with computers and web browsers; capable of multi-tasking across multiple systems
• Exemplary attendance and punctuality required

Nice to haves:

• Proven ability to deliver exceptional customer service in a fast-paced environment
• Creative and passionate for sales; Aptitude for retentions and upselling
• Ability to identify and solve problems independently; focuses and guides self in accomplishing work objectives
• Maintains effectiveness when experiencing major changes in work tasks and work environment
• Call center experience an asset, but not required

Benefits we’re offering you:

• Attractive salary aligned with your skills and experience
• Discretionary Annual salary increases
• Discretionary Bonuses twice a year
• Private health insurance
• Fitness Allowance

Apply today at: https://grnh.se/5b24108a2us

Please note: All information provided will be treated confidentially.

We thank all candidates for their interest; however only those under consideration will be contacted.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees