Customer Service Representatives
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#MI21718 Type: Full time
We are seeking for a Customer Support Agent to be working in the call center department, the CSR (Customer Service Representative) upholds three key pillars of Customer Care: world-class customer service, retentions, and risk mitigation.
This opening is for the evening shift (3pm-11pm) or overnight shift (11pm- 7am). Two consecutive days off but no weekends.
What you'll be doing:
- Responding to calls, chats and emails to serve customers and fulfill requests such as renewals and cancellations
- Investigating the root cause of billing issues to provide cardholders with accurate information in resolving their billing inquiries
- Offer customers money saving options in satisfying their requests through alternative solutions with the objective of retaining the customer
- Upselling existing members to maximize value through the extension of memberships and/or introducing alternative products
- Highlighting the value of the product to turn a cancellation into a retention
- Handling multiple simultaneous interactions to ensure all customers are responded to within established targets
- Refunding responsibly to prevent chargebacks and mitigate risk
What you'll need to be successful:
Must haves:
- Flexibility in schedule
- Fluent in English (written and spoken); strong communication soft skills; Spanish, German, Italian would be considered an asset
- Proficient with computers and web browsers; capable of multi-tasking across multiple systems
- Exemplary attendance and punctuality required
Nice to haves:
- Proven ability to deliver exceptional customer service in a fast-paced environment
- Creative and passionate for sales; Aptitude for retentions and upselling
- Ability to identify and solve problems independently; focuses and guides self in accomplishing work objectives
- Maintains effectiveness when experiencing major changes in work tasks and work environment
- Call center experience an asset, but not required
Benefits we’re offering you:
- Attractive salary aligned with your skills and experience
- Discretionary Annual salary increases
- Discretionary Bonuses twice a year
- Private health insurance
- Fitness Allowance
Apply today at: https://grnh.se/5b24108a2us
Please note: All information provided will be treated confidentially.
We thank all candidates for their interest; however only those under consideration will be contacted.
As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees