German-speaking Call Center Agent
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#IN21438 Τύπος: Πλήρης Απασχόληση
EDUCATION/EXPERIENCE
- High school Diploma
- Computer and typing skills
- One year of experience working in a call center
KNOWLEDGE, SKILLS & ABILITIES
- Listening skills
- Ability to perform multiple tasks concurrently
- Ability to manage projects independently and in a team
- Resourcefulness in analyzing and solving problems
- Strong organizational skills and keen attention to detail
- In-depth knowledge of the field and the company
- Previous call center background
- Strong negotiating skills
- Persuasiveness
- Ability to work with multiple technological platforms and product systems
- Maturity, the strength of character and considerable professional capability, and personal credibility
- Customer service orientation
DUTIES & RESPONSIBILITIES
- Obtains client information by answering telephone calls, verifying information, and assisting the client
- Concludes payments through telephone by the use of credit cards
- Informs clients by explaining procedures, answering questions, providing information
- Maintains communication equipment by reporting problems
- Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures
- Accomplishes our organization’s mission by completing related results as needed
If you are interested in this position, please forward your cover letter and CV to hr@infocreditgroup.com, quoting the position you are applying for.
Infocredit Group is an equal opportunities employer.