EDUCATION/EXPERIENCE

• High school Diploma
• Computer and typing skills
• One year of experience working in a call center

KNOWLEDGE, SKILLS & ABILITIES

• Listening skills
• Ability to perform multiple tasks concurrently
• Ability to manage projects independently and in a team
• Resourcefulness in analyzing and solving problems
• Strong organizational skills and keen attention to detail
• In-depth knowledge of the field and the company
• Previous call center background
• Strong negotiating skills
• Persuasiveness
• Ability to work with multiple technological platforms and product systems
• Maturity, the strength of character and considerable professional capability, and personal credibility
• Customer service orientation

DUTIES & RESPONSIBILITIES

• Obtains client information by answering telephone calls, verifying information, and assisting the client
• Concludes payments through telephone by the use of credit cards
• Informs clients by explaining procedures, answering questions, providing information
• Maintains communication equipment by reporting problems
• Maintains and improves quality results by adhering to standards and guidelines, recommending improved procedures
• Accomplishes our organization’s mission by completing related results as needed

If you are interested in this position, please forward your cover letter and CV to hr@infocreditgroup.com, quoting the position you are applying for.

Infocredit Group is an equal opportunities employer.