Our client is a Corporate & Business Consulting Services firm who are looking to hire a Senior Complaints Officer to join their Compliance team based at their Head Office in Limassol.

Responsibilities:

• Managing complaints in accordance with regulatory guidelines and complaints handling policy of the Company;
• Responsible for handling, investigating and resolving customers’ complaints within given time frames;
• Obtaining necessary information/updates from other departments regarding the resolution of the  complaints;
• Presenting detailed summaries of  complaints to the Head of the Department as well as to the Management;
• Negotiating suitable resolutions to complaints with customers;
• Ensuring that a written official reply is provided to the complainant on company’s decisions and findings;
• Providing complaints-related reports as requested.

Requirements:

• 1 year of previous experience in handling Complaints in the Forex Industry is a must;
• University or College Degree in any field (Degree in Law will be considered as an advantage)
• Fluency in English Language
• Additional languages will be considered as an advantage;
• Excellent judgment and detailed oriented;
• Ability in delivering solutions quickly, efficiently and with accuracy;
• Good communication and interpersonal skills;
• Ability to work well under pressure.

Working hours are thirty seven and a half (37.5) hours a week, - Monday to Thursday 09:00a.m. - 18:00 p.m. with one hour lunch break (13:00-14:00) and Friday 9:00a.m. - 15:00 p.m. with half-hour lunch break (13:00-13:30)

Salary based on skills and previous experience

To apply for this vacancy please send an English version of your CV to admin@smstaffmatters.com with subject: Senior Complaints Officer VAC-19132N