Senior Complaints Officer VAC-19132N
This job post is expired. You can search for other jobs here at www.carierista.com.
#SR18684 Type: Full time
Our client is a Corporate & Business Consulting Services firm who are looking to hire a Senior Complaints Officer to join their Compliance team based at their Head Office in Limassol.
Responsibilities:
- Managing complaints in accordance with regulatory guidelines and complaints handling policy of the Company;
- Responsible for handling, investigating and resolving customers’ complaints within given time frames;
- Obtaining necessary information/updates from other departments regarding the resolution of the complaints;
- Presenting detailed summaries of complaints to the Head of the Department as well as to the Management;
- Negotiating suitable resolutions to complaints with customers;
- Ensuring that a written official reply is provided to the complainant on company’s decisions and findings;
- Providing complaints-related reports as requested.
Requirements:
- 1 year of previous experience in handling Complaints in the Forex Industry is a must;
- University or College Degree in any field (Degree in Law will be considered as an advantage)
- Fluency in English Language
- Additional languages will be considered as an advantage;
- Excellent judgment and detailed oriented;
- Ability in delivering solutions quickly, efficiently and with accuracy;
- Good communication and interpersonal skills;
- Ability to work well under pressure.
Working hours are thirty seven and a half (37.5) hours a week, - Monday to Thursday 09:00a.m. - 18:00 p.m. with one hour lunch break (13:00-14:00) and Friday 9:00a.m. - 15:00 p.m. with half-hour lunch break (13:00-13:30)
Salary based on skills and previous experience
To apply for this vacancy please send an English version of your CV to admin@smstaffmatters.com with subject: Senior Complaints Officer VAC-19132N