Customer Support Representative
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#ML15156 Τύπος: Πλήρης Απασχόληση
Maxigrid Ltd, a Cyprus Investment Firm, located in Limassol and regulated by the Cyprus Securities and Exchange Commission, is seeking to employ for the position of Customer Support Representative.
Key Responsibilities:
- Managing the company chats, E-mails and calls
- Identifying and assessing customer’s needs to achieve satisfaction
- Receiving and handling inquiries from clients through Phone Calls, Chat, E-mails
- Offer support to the clients within the specified time frame
- Keeping records of all communications and action taken
- Communication with other departments
- Follow up with clients and schedule call backs
- Work independently and as a part of a team
- Follow standard procedures
Requirements:
- Native English speaker
- Previous customer support experience will be considered as advantage
- Experience/background in Forex and the Financial Market will be considered as advantage
- Computer literate
- Strong phone contact handling skills and active listening
- Ability to work under pressure and meet deadlines
- Excellent communication and presentation skills
Please send your CV mentioning the name of the position to the subject line at: hr@maxigrid.com