Maxigrid Ltd, a Cyprus Investment Firm, located in Limassol and regulated by the Cyprus Securities and Exchange Commission, is seeking to employ for the position of Customer Support Representative.

Key Responsibilities:

• Managing the company chats, E-mails and calls
• Identifying and assessing customer’s needs to achieve satisfaction
• Receiving and handling inquiries from clients through Phone Calls, Chat, E-mails
• Offer support to the clients within the specified time frame
• Keeping records of all communications and action taken
• Communication with other departments
• Follow up with clients and schedule call backs
• Work independently and as a part of a team
• Follow standard procedures

Requirements:

• Native English speaker
• Previous customer support experience will be considered as advantage
• Experience/background in Forex and the Financial Market will be considered as advantage
• Computer literate
• Strong phone contact handling skills and active listening
• Ability to work under pressure and meet deadlines
• Excellent communication and presentation skills

Please send your CV mentioning the name of the position to the subject line at: hr@maxigrid.com