Due to continuous expansion of our operations, we currently seek for a dynamic individual to assume the role of Call Monitoring Officer.  

Duties and Responsibilities

• Monitoring recorded calls on a daily basis
• Quality Assurance Performance
• Quantity/Deadlines
• Provides feedback data to management
• He will be required to have critical & logical thinking, analysis & research skills
• Optional – Fast typing skills

Key Requirements

• Knowledge of computer operations – Good Excel/World
• Be a good listener
• Ability to work under pressure
• Effectively prioritize urgent cases/multi-task in fast paced team environment
• Efficient Typing Skills/Reports
• Creative ability & writing proficiency in English
• Strong critical thinking skills

Remuneration & Benefits

• Excellent remuneration package based on experience, skills & performance
• 21 days’ annual leave
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Sponsorship on work related trainings & professional examination
• Comfortable office in the city center

If this role seems like the right fit for you, please submit your CV to the below link:

https://www.comeet.com/jobs/fxvc/63.00C/call-monitoring-officer/C1.31D

This is a full-time position located at our office headquarters at Gladstonos 110, Limassol, 3032, Cyprus.