Job Description

Employees are the most valuable asset at Cap St Georges Hotel & Resort and our aim is to develop team members skills and help them to reach their potential. We are always on the outlook to identify, recruit and maintain the people with the greatest smile and passion to provide exceptional guest services, which characterizes the whole company.

Cap St Georges Hotel & Resort is seeking to recruit a Receptionist. As a receptionist, you will be the first point of contact with our Clients and Visitors, providing a warm welcome and exceptional customer service.

Responsibilities

• Ensures all guests receive a fast, efficient and friendly check-in and check-out following the company’s Standard Guidelines.
• Ensures that all guests’ queries or requests are handled in a polite, efficient manner and a high level of customer service is consistently maintained.
• Handles reservations and ensuring guest’s needs are met.
• Ensure a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the hotel to maximize room sales and revenue for the hotel.
• Contributes towards the development of a close and harmonious working relationship with all of the Hotels departments.
• Ensures a high level of product knowledge of the hotel and the local area and knows what is happening in the hotel on a daily basis.
• Handles guest enquiries and assists guests with any reported problems.

Requirements and skills

• Proven work experience in a customer service role.
• Previous experience in the hospitality sector will be considered an advantage.
• Excellent communication, customer service and interpersonal skills.
• Strong organizational and multitasking abilities.
• Excellent knowledge of English language; Any additional languages will be considered an advantage.
• Professional appearance and demeanor and positive attitude.
• Proficiency in Microsoft Office Suite.

Benefits:

• Competitive salary depending on experience.
• Continuous personal development and training opportunities.

How to apply:

• Interested applicants can submit their CV at hr@capstgeorges.com