Reservations Agent

Thanos Hotels & Resorts are currently seeking to recruit a dedicated and supportive Reservations Agent who will be responsible for the day-to-day operation of the department.

Responsibilities

• Manage all incoming calls for reservation department via Call Centre and ensure all queries are handled promptly and efficiently

• Maintain professional relationship and atmosphere at all times.

• Analyze all guest and travel agent requests received via telephone, email and chat service and recommend suitable options for all customers and assist to confirm all reservations.

• Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation detail updates within required operating procedures

• Rooms allocation

• Reservation processing

• Kids Club system handling

• Anticipate escalation and take over calls when needed

• Measure performance with key metrics such as call abandonment, calls waiting etc.

• Provide guidance and feedback to fellow team members while keeping them motivated

• Ensure a friendly and motivating work environment

• Identify new ways to optimize procedures

• Ensure adherence to policies for attendance, established procedures etc.

• Identifying operational issues and suggesting possible improvements

Requirements

• Minimum 3 years of proven experience in a similar position in a 5* Hotel

• Experience in customer service is essential with a problem-solving mindset

• Proficient in English; Good knowledge of additional languages will be a definite plus

• Tech savvy with knowledge of telephone equipment and relevant computer programs. Working knowledge of MS Office. Theova PMS will be considered an advantage

• Ability to work under pressure

Competencies

• Adopts to changing business needs conditions and work responsibilities

• Promotes organizational mission & goals and shows the way to achievement

• Enables co-workers to grow and succeed through feedback, instruction and engagement

• Must be a caring personality that shows empathy and understanding

• Act with integrity, build trust and respect

• Display an on-going commitment to learning and self-improvement

• Vibrant & enthusiastic personality

• Promote cooperation and commitment within a team

Benefits

• Competitive Salary depending on experience

• Provident Fund

• Group-wide professional development opportunities

• Comprehensive new staff training and induction programmes

• Staff discounts (shops, events, facilities)

Due to work permit restrictions, candidates must have the right to work in Cyprus.

If you are interested in joining Thanos Hotels & Resorts, please APPLY or send your CV at careers@thanoshotels.com or call (+357) 26885410, 26885412 for more info.