CareerFinders, on behalf of our client, a rapidly expanding provider of Digital Services & Solutions to a wide range of clients, and with offices across Cyprus, we are seeking to recruit a Customer Support Specialist to join their growing teams based in either Paphos or Nicosia. The successful applicant will primarily be responsible for handling and resolving support tickets from clients across a range of products, providing timely and effective solutions to their inquiries and concerns. Previous experience in a relevant position is highly desirable, although Recent Graduates are also encouraged to apply, and training will be provided. Fluency in verbal and written English is a must, and any additional language skills will be considered an advantage. Our client offers a competitive salary based on skills and experience, as well as a performance related bonus and private medical insurance. This represents an excellent opportunity for a customer centric individual to join a forward thinking company with a vibrant and healthy working environment.

Key Duties/Responsibilities:

• Handle and resolve support tickets from clients across all products, providing timely and effective solutions to their inquiries and concerns.
• Gather and review client feedback to find ways to improve.
• Keep our service top-notch by maintaining high standards.
• Participate in testing various products, identifying issues, and working with the development team to ensure high-quality deliverables.
• Contribute to the development and execution of side projects aimed at optimising and enhancing the quality of our services.
• Coordinate and assist with administrative tasks.
• Cooperate effectively with other departments as required.

Key Skills/Experience:

• Any higher education will be considered an advantage, but not essential.
• Previous experience in a Customer Support or related role is highly desirable, although Recent Graduates are also encouraged to apply.
• Excellent client service skills.
• Excellent knowledge of the English language (verbal & written).
• Any additional language skills will be considered a plus.
• Good knowledge of Google Docs, Sheets & Slides.
• Strong sense of professionalism and teamwork.

Key Benefits:

• Competitive salary based on skills and experience.
• Annual performance related bonus.
• Private medical insurance.
• Ongoing opportunities for professional development.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cyquoting the reference number CAR7180. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.