CareerFinders, on behalf of our client, a leading regulatory technology solutions provider to the Financial Services sector, and with offices across Cyprus, we are seeking to recruit a Client Services Support Specialist to join their growing team based in either Nicosia or Limassol. Reporting to the Head of Analysis & Support, the successful candidate will primarily be responsible for providing 1st level support on customer enquiries relating to the company’s products and services via telephone, web calls and/or email. Our client is seeking applicants who ideally hold relevant experience gained working in a similar role and any experience working in the Financial Services sector is highly desirable. Fluency in verbal and written Greek & English is a must.

Key Duties/Responsibilities:

• Providing 1st level support on customer enquiries on company’s products and services via telephone, web calls or email.
• Liaising with other departments and routing tasks to them to solve customer enquiries that require further investigation.
• Developing and maintaining excellent relationships with existing and prospect clients.
• Identifying and assessing customer’s needs to achieve satisfaction.
• Ensuring that high level service is always provided to customers.
• Representing the company in a professional manner at all times.
• Following standard processes and procedures and completing any other duties in coordination with the head of the department.

Key Skills/Experience:

• University or College degree in Finance, Business Administration, Technology, or any other related field.
• Previous professional working experience in a similar position.
• Previous experience within the Financial Services sector is highly desirable.
• Excellent command of the English and Greek languages, both verbal and written.
• Computer literacy and knowledge of Microsoft Office.
• Excellent analytical and numerical skills.
• Dynamism and ability to deliver results in a timely manner.
• Excellent problem-solving skills.
• Customer service mindset.
• Team spirit with strong relationship-building and interpersonal skills.

Key Benefits:

• Competitive remuneration package including a 13th salary.
• Discretionary performance-based annual bonus.
• Provident fund upon successful completion of the probation period.
• One afternoon off and working from home.
• 23 days of annual leave.
• In-house and external training courses.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cyquoting the reference number CAR7161 Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.