If you’ve been searching for an opportunity that will put you on the fast track to career success, you’ve just found it. Spectech Talent 360 HR Solutions is a recruitment firm that specializes in finding the right talent. We currently have an exciting, full-time career opportunity for a Complaints Administrator Assistant on-site role in Limassol.

Company Description:

Our client is a dynamic and forward-thinking company. They serve as a bridge between companies and employees, providing support at all levels in their Customer Service Department. The team is composed of experts in customer service, communication, and problem-solving, equipped with the latest tools and technologies to deliver seamless interactions and support across various channels. They are committed to providing top-notch services to our clients while maintaining the highest standards of compliance and customer satisfaction.

Job Description:

We are currently seeking a proactive and detail-oriented individual to join our team as a Complaints Management Assistant. The primary responsibility of this role is to effectively manage customer complaints, ensuring prompt resolution and maintaining client satisfaction. The Complaints Management Assistant will serve as a liaison between the complaints manager and the customer service team, facilitating communication and coordinating efforts to address client concerns.

Key Responsibilities:

• Receive complaints via Excel reports and CRM systems, ensuring accuracy and completeness of information.
• Act as the intermediary between the complaints manager and the sales team, conveying relevant information and facilitating resolution efforts.
• Liaise with the sales team to notify them of complaints, providing necessary details for corrective action with clients.
• Generate and maintain Excel reports tracking all complaints, including status updates and resolution timelines.
• Collaborate with the complaints manager to escalate unresolved complaints to legal status when necessary.
• Ensure compliance with company policies and procedures throughout the complaints management process.
• Provide administrative support to the complaints manager as needed.

Requirements:

• Proficiency in Excel is essential for generating and managing complaint reports.
• Familiarity with CRM systems and their functionalities.
• Strong communication and interpersonal skills to effectively liaise between various teams.
• Detail-oriented with the ability to accurately document and track complaints.
• Ability to work under pressure and prioritize tasks in a fast-paced environment.
• Previous experience in a similar role is advantageous but not required; full training will be provided.
• A minimum of 1 year of experience in a related field is preferred.

Why Join Us:

- Opportunity to work in a dynamic and supportive environment;

- Comprehensive training and development opportunities;

- Competitive salary and benefits package;

- Lunch provided once a week;

- Short Fridays;

- Full private medical insurance coverage;

- Anniversary Bonuses;

- Paid sick leave;

- Corporate events;

- Free lunch once a week;

- Chance to contribute to the success of a growing company in the Fintech sector.

If you are a proactive individual with excellent Excel skills and a passion for customer satisfaction, we encourage you to apply for the Complaints Management Assistant position. Join us in our mission to deliver exceptional service while upholding the highest standards of compliance and professionalism.

Could you be the candidate that we are looking for?

-Apply now at bamboo.com/careers and become the next member of our amazing team.

-Applications will be treated with the strictest confidence.

-We thank all candidates for their interest in our vacancy; however, only those under consideration will be contacted.