Wise World Analytics Ltd has an exciting, full-time career opportunity for a Payment Operations Agent at our Offices in Limassol. No experience is required for this role, as we provide extensive training and support!

Company Description

WiseWorld Analytics LTD is a leading provider of corporate solutions, dedicated to excellence and client satisfaction. Our seasoned professionals offer a comprehensive suite of services, including financial analytics, CRM services, risk management, and service quality management. Join us on this exciting journey and unlock your full potential with Wise World Analytics!

Job Description

In this role, you'll play a crucial part in ensuring smooth payment processing and resolving transaction issues. Based on the sales floor, you'll interact closely with sales agents in person or with clients via phone, providing prompt assistance and offering the best payment method solutions. Your responsibilities will include managing the onboarding process for our new clients, optimizing payment service providers (PSPs) and workflows, and maintaining accurate records. If you're fluent in English, possess strong communication skills, and thrive in a fast-paced environment, apply now to join our team in Limassol!

Main Responsibilities:

• Continuously monitor and optimize payment processing workflows to enhance efficiency, reduce errors, and maximize client satisfaction.
• Client Support: Provide prompt and effective assistance to clients experiencing transaction failures or payment-related issues, offering solutions and guidance to resolve issues swiftly.
• Troubleshooting: Offer support to troubleshoot and resolve payment-related issues, including insufficient funds, incorrect card details, and system errors, ensuring smooth transaction processes.
• Record Keeping: Maintain accurate records of payment-related incidents and feedback, contributing to the improvement of processes and client experience.

Qualifications:

• Fluent in English language, both verbal and written, for effective communication with clients and team members.
• No Experience Required: We welcome candidates with no prior experience in financial operations or payment processing. We provide comprehensive training and support to help you excel in this role. If you have an experience in a similar role, in the financial industry, or as a sales agent it will be considered as an advantage
• Problem-Solving Skills: Ability to troubleshoot payment-related issues and provide effective solutions to clients and team members.
• Customer Service Skills: Strong customer service orientation with the ability to provide prompt and courteous assistance to clients experiencing payment issues.
• Attention to Detail: High level of accuracy and attention to detail in managing payment transactions and maintaining records.
• Teamwork: Ability to work effectively as part of a team, collaborating with sales agents and other team members to optimize payment processes and resolve issues.
• Adaptability: Ability to adapt to changing priorities and work effectively in a fast-paced, dynamic environment.

Candidate profile:

• Positive attitude and enthusiasm
• Collaborative team player who works effectively with others, contributing to team success and fostering a supportive work culture.
• Capable of resolving issues calmly and effectively.
• Strong work ethic and reliability
• Adaptable to working in a loud and dynamic environment, capable of remaining focused and productive under pressure.
• Possesses strong problem-solving skills and attention to detail, able to quickly identify issues and implement effective solutions to ensure smooth payment processing.
• Ability to work under pressure and meet deadlines

Benefits:

• Competitive Salary

• Target based Bonus structure
• Short Working hours on Fridays
• Full private medical insurance coverage
• Employee referral bonuses
• Anniversary bonuses
• Budget for skills training
• Exclusive Discount Scheme
• Opportunity for career development
• 21 days annual leave
• Paid sick leave
• Corporate Events
• Free lunch once a week
• Unlimited snacks, fruits and beverages

* Full Training will be provided.

How to apply:

Could you be the candidate that we are looking for?

Apply now at wiseworld.bamboohr.com/careers and become the next member of our amazing team.

Applications will be treated with the strictest confidence.

We thank all candidates for their interest in our vacancy; however, only those under consideration will be contacted.