We are seeking a dedicated and personable individual to join our team as a Receptionist for the East Tower. As the first point of contact for residents and visitors, the Receptionist plays a crucial role in providing exceptional customer service and maintaining a welcoming environment. Also, the employee should ensure that all correspondence is properly distributed and that documents are kept in the right location and are accessible to all team members in accordance with the guidance of the Sales Team.

Role and Responsibilities

The Employee shall perform the duties and exercise the powers consistent with the position of East Tower Receptionist that shall include, inter alia, the following:

• Greet residents and guests in a warm and professional manner, handle their inquiries and direct them to the appropriate persons according to their needs;
• Answer and direct incoming calls and inquiries promptly.
• Handle resident requests and communicate effectively with relevant departments.
• Communicating on phone, email or fax with clients, colleagues and management;
• Scheduling and confirming appointments for management and clients;
• Assist residents with inquiries, service requests, and general information.
• Coordinate package deliveries and notifications to residents.
• Maintain a log of resident visitors for security purposes.
• Perform general administrative tasks such as filing, data entry, and maintaining resident records.
• Handle travelling, accommodation for staff and/or customers and other external contacts (booking rooms, hotels and conference facilities) as well as handle reservations and scheduling for common areas (e.g., meeting rooms, facilities).
• Monitor and control access to the East Tower.
• Collaborate with security personnel to ensure a safe and secure environment.
• Disseminate relevant information to residents through notices and announcements.
• Maintain open communication with property management regarding resident needs and concerns.
• Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and to maintain presentations, records, spreadsheets and databases;
• Conducting searches to find needed information, using such sources as the internet, government websites etc;
• Conducting and/or assisting in the conduct of due diligence exercises on clients;
• conducting and/or assisting and/or ensuring that the KYC exercises on clients are fully completed;
• collection of the necessary documentation from clients;
• maintaining and updating sales and customer records;
• communicating important feedback from customers internally;

providing after-sales support.

Qualifications and Education Requirements

• Minimum 2 years of working experience as a customer service or receptionist or in a similar role is preferred.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently.
• Proficient in using basic office equipment and computer applications.
• Excellent organisation, planning and time management skills.
• Fluent in English and Greek. Knowledge of Russian will be considered an advantage.
• Computer literate (MS Office)
• A team player with high level of dedication

Reporting

• Reporting to the Sales Manager.

Benefits:

The company offers an attractive remuneration package based on qualifications and experience, including Medical Insurance, as soon as the probation period expires, as well as excellent opportunities for career development and advancement.

If you believe that you have the above qualifications and this opening sounds challenging, send your CV to careers@marinaayianapa.com. Please include "CARS2024" in the subject line.