Job Title: Partnership Support Manager Line Manager: Co Head of Operations

Department/ Region: Onboarding - Partners Location of Work: Limassol, Cyprus

Salary Range: 3,000 – 3,500 EUR per month Start Date: ASAP

Campaign Date: 07/02/2023

About us:

Zenfinex- Trade the World

We are a globally regulated Forex and CFD broker that gives you more. Our aim is to deliver an exceptional trading environment to help you navigate the financial markets with success.

With over 20 years of combined industry experience, our founders recognised a need for a brokerage that deeply understands the needs of its clients.

That’s why Zenfinex is now one of the fastest growing brokers worldwide – with clients based in Asia, South America, Africa and Australasia. An ongoing dedication to superior client support and interaction has been the cornerstone to a growing reputation.

We’ve ramped up the fundamentals of trading in a fierce fusion of technology, unlimited creativity, and an in-depth understanding of what retail traders want. The result? We provide the best possible trading conditions for our users to thrive in.

Along with a wide range of available products including Forex, Cryptos, Indices, Stock CFD’s and Commodities, we also provide brilliant learning resources and market analysis, superfast execution and competitive leverage, low deposit accounts, and exceptional customer service. And we’re licensed and regulated.

About the role:

An exciting opportunity to join our Zenfinex family. As a Partnership Support Manager, you will be working in a global environment coordinating and overseeing that the relevant tasks to the partner’s journey are completed in a timely manner while ensuring all internal procedures and framework is adhered to. You will be leading and managing the Partnership Support team that is primarily located in Cyprus. Furthermore, you will assist in requesting and processing all client documentation updating and maintaining client accounts in accordance with our regulatory requirements and ensuring your team is working efficiently and effectively.

Key Responsibilities:

• Build and lead a robust team focusing on maintaining partnerships internationally.
• You will be supervising and owning the partner’s journey ensuring it aligns with the business’ strategy with a focus on Master IB’s, Affiliates, Institutional clients, Introducing brokers and White labels across the globe.
• The journey starts from the onboarding application to the rebate structure setup in the backend, to training of our CRM system and anything else related.
• Propose and initiate different ways of improving the IB partnership network activity and constantly upgrading the programs to attract IBs from different regions.
• Ensure sufficient training for the local (and perhaps Global) Partnership support team.
• Ensuring rebate structures are in-line with management guidelines.
• Liaison with Dealing team for creation of respective MT4/5 groups to be used by partners as well as any FIX-API requirements.
• Manage, maintain, and grow relationships for all corporate clients.
• Act as the point of contact for all corporate clients and ensure they are receiving the best possible experience.
• Provide ongoing support and leadership to team members on a day-to-day basis.
• Conducting initial due diligence and undertaking risk-based analysis on proposed new clients.
• Ensuring compliance with internal policies and procedures, regulatory and AML and guidelines
• Help design eKYC solutions that can be used for the onboarding journey.
• Be part of the Global Onboarding committee.
• Assist in the testing, maintenance and rule setting for the on-boarding system as required by the Client On-Boarding committee.
• Developing and enhancing written processes and procedures.
• Keeping up to date with AML guidelines and ensuring his/her team is adhering to our Global Compliance policies and procedures.

Experience and Qualifications:

• Proven experience in a Forex Industry
• Experience in relationship management and client retention
• Strong analytical, prioritization and organizational skills
• Strong risk and controls awareness
• Previous line management experience is desirable
• Excellent IT skills
• Accuracy, precision, and attention to detail
• Independent, self-motivated, with ability to adapt and be flexible in a team environment.
• Ability to demonstrate good judgement and decision making.
• Outstanding communication both written and verbal in English
• Highly desirable: AML related qualifications

Person Specification:

• Excellent communication skills
• Good time management and priority handling
• Ability to diagnose and resolve problems.
• Initiative to question and find answers to problems.
• Must be flexible to work different shift patterns.

Please send your CVs atksakellaropoulos@zenfinex.com