Job Description
Our client is a larnaca-based Forex and commodities broker providing trading services and facilities to both retail and institutional clients. They are an authorized and regulated by CySEC and they are seeking a fluent Spanish speaking client support agent to join their support team.

The ideal candidate will be comfortable working shifts on a 24/5 rotation and have experience in customer support.

Job Responsibilities

• Deal directly with clients through phone, email and/or live chat
• Obtain and evaluate all relevant information to handle inquiries correctly
• Respond promptly to customer inquiries, handling and resolving them accordingly
• Record details of all inquiries, comments and complaints
• Communicate and coordinate issues with other departments
• Direct requests and unresolved issues to the designated person/department
• Assisting new clients with the account opening process
• Provide client with relevant information regarding the website, promotions and products
• Communication precise and correct information at all times
• Inform clients via their account of any changes that concern them
• Be an ambassador for the company and provide high level service through the necessary channels

Requirements

• University/College Degree
• Fluency in English and Spanish
• I.T. Proficient
• Minimum 2 years experience in Customer Support or HORECA roles
• Excellent communication and organisational skills
• The successful candidate must be able to work shifts on a 24/5 rotation