CareerFinders, on behalf of our client, a truly global provider of technology solutions to clients across the world, we are seeking to recruit a Business Technical Services Consultant to join their growing team based in Nicosia on a hybrid working model. The successful applicant will be responsible for understanding the client's business to include all current and planned projects that impact systems, their objectives and expectations at a macro/overall business level and act as a Subject Matter Expert (SME) on all aspects. You will possess in excess of 5+ years of extensive experience writing and analyzing, business analysis, technical solution design, programming and issue analysis of financial services software as well as presentation of solutions to different audiences including senior stakeholders. Experience in software analysis and programming in the Payment Systems industry is highly beneficial. 

Key Duties/Responsibilities:

• Understands the client's business to include all current and planned projects that impact systems, their objectives and expectations at a macro/overall business level, and acts as Subject Matter Expert (SME) on all aspects.
• Provides expertise and counsel on evaluation of the client's business requirements and effort estimation, advises on how to guide the client to utilize standard solutions while maximizing revenue; identifies and persuades clients into billable projects. Evaluations are typically major projects of high complexity, that require in-depth knowledge of client’s business (e.g. system upgrades and software migration).
• Counsels, consults, mentors and transfers knowledge of how to convert client business requirements into detailed technical specifications, present them internally and externally while securing requirement sign-off. Consults on technical proposals. Utilizes breadth of experience and competence to ensure on highly complex projects that all facets and scope definitions are accurately captured, thoroughly considered, and comprehensively defined.
• Consults business in presenting Company solutions and services with the objective to generate revenue by meeting with technical management of clients and agreeing the delivery scope. Complexity of the requirement or client will typically be higher for this level, e.g. multi-country focused, multiple projects running concurrently, high number of cards supported.
• Works independently as the highest level of business/technical expertise, providing both internal and external consultancy services.
• Reviews documentation from lower level Analysts as required, provides recommendations on maintenance of the client's system environments by analyzing records of client functionality, environment and client specific documentation. Consults project teams on client customizations and refers them to relevant documentation, and suggests improvements to the current functionality as part of system upgrades.
• Provides expert recommendations for release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release doesn't negatively impact client operations. Performs release management on key and highly complex clients. Provides cross region consultation requiring an expert in a given subject.
• Executes and provides expert advice on the execution of all complexity levels of projects/development work plans and mentors to revise them as appropriate to meet changing needs and requirements.
• Monitors adherence to Service Desk SLAs (Service Level Agreements) and acts as senior stakeholder escalation contact.
• Flexibility to travel to client premises as required.

Key Skills/Experience: 

• Educated to degree level in a relevant subject such as Computer Science or MIS.
• A minimum of 5+ years of relevant experience is essential.
• Experience in writing and analyzing, business analysis, technical solution design, programming and issue analysis of financial services software as well as presentation of solutions to different audiences including senior stakeholders.
• Knowledge of Databases Concepts and SQL.
• C/C++, ANSI C programming skills.
• Knowledge of UNIX/Linux Operating Systems.
• Analytical with excellent problem solving skills with the ability to learn new technologies.
• Ability to write technical specifications.
• Excellent spoken and written English communication skills. Basic knowledge of Russian language would be an advantage.
• Ability to communicate clearly and concisely and to interact with both Business and IT partners to define, understand and evaluate business requirements and resolve issues.
• Database development skills, specifically in Oracle PL/SQL is highly desirable.
• Experience in software analysis and programming in the Payment Systems industry.
• Familiarity with Payment Systems message formats and file structures.
• Knowledge in cards and payment system work flow.
• IT Infrastructure Library (ITIL), Cloud Practitioner certification.

Key Benefits: 

• Private medical insurance for you and your family, non-contributory, in and outpatient cover.
• Provident Fund.
• Life insurance.
• Flexible working (hybrid model – part from home, part from office).

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR6189. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.