CareerFinders, on behalf of our client, a newly established provider of Support and Onboarding services on behalf of a Licensed Broker is seeking to recruit a Customer Support Specialist. The successful applicant will possess at least 6 months of previous experience. If you have a passion for solving customer issues and have the desire to develop on a professional level, we want to hear from you! 

Key Duties/Responsibilities:
 

• Effectively handle new and existing client base and customer support via chat, email and phone.
• Resolve any issues by clarifying the customer’s requests.
• Ensure Customer Satisfaction.
• Excellent customer service and complaints handling experience.
• Avoid noticeable pauses when switching from language to language.
• Servicing applicants by providing product and service information and resolving problems through the customer support platform.

 
Key Skills/Experience:
 

• At least 6 months previous experience in a similar role.
• Passion for solving customer issues in a fast-paced environment.
• Advanced proficiency in written and spoken English.
• Structured and process-oriented.
• Ability to learn new technologies quickly.
• Able to multitask and work independently.
• Experience working with Zendesk or similar ticket management tool.
• Ability to communicate with customers to solve any questions.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR5213. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.