Cyprus Casinos (Operated by Melco Group) is looking for Call Centre Agents.

The Call Centre Agent, Loyalty Marketing is responsible for the smooth operation of any phone calls held by existing and future customers. They provide services to fulfil and support members of the Casino, answer to their questions and resolve any issues.  They act as a front line call centre representative on behalf of Cyprus Casinos and ensuring a high standard of quality is provided to all clients in accordance with established service standards.

Primary Responsibilities

• Delivers immediate related services to members and potential players via telephone answering;
• Informs clients by explaining procedures; answering questions; providing information;
• Execute casino promotions with tasks such as participation registration, on stage draws, emcee to announce results, flyers distribution and prizes redemption
• Maintain a quick response time to all calls to the members’ hotline;
• Maintains communication equipment by reporting problems.
• Provide assistance and support to liaising departments
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
• Studies new product descriptions;
• Undertakes sales and organization mission by completing related results as needed;
• Collaborates and communicate on new casino operations procedures and games with table games, loyalty marketing and gaming machines departments;

Qualifications

• One year or above relevant experience in customer services field;

Education

• High School Graduate Preferred

Skills / Competencies

• Flexible and accommodating
• Receptive and versatile in adopting new approaches and practices to meet changing circumstances.
• High adaptability to various assigned job tasks
• Computer literate.
• Excellent interpersonal and communication skills in English, Greek and Russian Knowledge of Arabic language is highly regarded.
• Ability to work under pressure, energetic and enthusiastic.
• Possesses strong time management skills.
• Must be able to work indoors

Requirements

• Ability to work on a shift based schedule that can include weekends and public holidays

To apply, please click here: Call Centre Agent, Loyalty Marketing