German Quality Control Officer

As a company, we are dedicated to offering the best possible range of products and services while maintaining the highest standards of customer service in the industry. Join us and fast-track yourself to a challenging and rewarding career in the financial services sector with one of the fastest-growing companies in the industry.

EuropeFX is now expanding its team and is seeking to recruit German Quality Control Officer to join us in our Limassol offices.

The ideal candidate will have the following key responsibilities and requirements:

Key Responsibilities:

• Determine Call Center and Agents quality standards by listening and studying inbound and outbound calls of Account Managers and Customer Support Agents.
• Assist in handling of complaints and/or monitor the handling of client complaints by the relevant department
• Provide feedback via Reports, written in English, to Head of Compliance and AML Officer of all monitored calls
• Ensure proper level of customer service and quality is maintained on the conduct of employees with clients.
• Monitor quality of services provided by the company and various departments.
• Liaise with Compliance Department to ensure adherence to regulatory requirements and standards and monitor adherence to rules, regulations and procedures.
• Assist in other compliance related task if necessary

Requirements:

• Fluent in German and English
• Excellent written and verbal communication skills in German and English
• Previous experience in the Forex and CFD 's industry will be considered an advantage
• University degree will be considered as an advantage
• Must be a team player with excellent communication skills
• Attention to detail especially at times of pressure

Remuneration package
An attractive remuneration package will be offered to the successful candidate based on qualifications and experience.

Employment Status
Full-time

Company Location
Limassol, Cyprus

Application:
If you are interested in applying for this position, kindly send your CV tocareers.cy@europefx.com  quoting the position title in the subject line.

All CVs will be treated in strict confidence. Due to the high volume of applications, only short-listed candidates will be contacted.

Note:
As a result of the impending European General Data Protection Regulation that comes into force across all EU Member States as of 25th May 2018, we would like to make you aware of our new and updated Privacy Policy that describes how we store and process the personal and sensitive information that you send to us. We have put in place suitable procedures to safeguard and secure the information we collect from you.
We would like to continue informing you of potentially suitable job vacancies that match your skills and experience that become available via phone, email and/or SMS. If however, you do not wish to receive any contact from us moving forward and wish to have your personal details removed from our records, please send an email to hr@europefx.com within a month, requesting that your details are deleted.
If you are happy to continue receiving updates from us continue with our collaboration you do not need to take any further action on this email.