Almond Recruitment, on behalf of our client, a highly respected marketing firm, are currently looking for Technical Customer Support Representative to join their office in Limassol. Our client holds a great reputation within the industry, offering services to international and private clients. If you want to be part of a highly trained professional firm dedicated to high standards of client service, please get in touch

Responsibilities

• Monitor, research and resolve technical issues in a timely manner while efficiently responding to requests via ticketing system, Skype, email, Slack and phone
• Dispatch and coordinate with the company’s relevant departments to assist clients properly and effectively
• Gather the customer's information and determine the technical issue by analyzing the symptoms and figuring out the underlying problem while transferring comprehensive and intuitive steps to reproduce to the various support Tiers
• Keep up to date with our evolving technology and be proactive in resolving issues
• Take initiative in improving the team, improving the customer experience and your skill set

Requirements

• Native English speaker level is a must
• 1+ year’s experience in customer support with online B2B companies
• Strong communication skills
• Excellent computer skills; savvy with new CRM programs and MS Office (Excel)
• Excellent attention to detail; accurate and efficient with data entry
• Devoted to give excellent customer care
• Ability and eagerness to learn new systems, tools and processes
• Customer Support soft skills
• Prior experience working at a help desk is a plus

To apply for the vacancy please send your CV to jobs@almondrecruitment.org quoting reference CY11443

*Almond Recruitment is a professional recruitment agency run by a team with over 30 years international experience. Feel free to search and apply for job vacancies confidentially in Cyprus or Malta or get in touch with us and benefit from our experience. By sending us your CV, you are giving Almond Recruitment consent to contact you with any current or future job opportunities. CVs are held in the strictest of confidence.