FXPRIMUS offers one of the most secure online trading environments available anywhere in the forex industry. Our extra measures in safety have positioned us as the front runner in responsible trading, and we are now setting new standards in safety amongst our counterparts in the FX industry. As we are globally expanding, we continuously search for talents and professionals who aim to grow with us and become a member of our award-winning team!

Position: Support Officer

Department: Customer Support

Reports to: Head of Customer Support

Location: Limassol

What You’ll Do:

The Support Officer is responsible for providing excellent customer service to clients whilst enhancing their trading experience with FXPRIMUS.

• Handling client inquiries appropriately and ensuring that high level service is provided
• Support through email, live chat and telephone to all clients globally
• Answering e-mails , assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments;
• Impeccable telephone etiquette and management;
• Dealing with complaints of a varying nature promptly and effectively.

What You Have:

• Previous experience in similar position within financial services;
• Fluency in English, any other foreign language will be advantageous;
• Excellent spoken and written communication skills;
• Ability to work efficiently under pressure;
• Excellent computer skills (Microsoft Excel and Word);
• Shift work (1pm-9pm) as and when required, typically for one week per month. Regular working hours (9am-6pm) otherwise.

What Will Make Us Really Love You:

• Knowledge of Meta Trader platforms will be considered an advantage;

What You'll Love About Us:

• A high tech and collaborative working environment;
• An attractive remuneration package based on candidate's experience and qualifications;
• Performance recognition/bonus
• Opportunity to work in the international environment;
• Personal development opportunities through on-going on the job training;

Interested? Please follow this link and Apply.

We appreciate your interest in our roles and the company. We will review your CV and if we are ready to move forward with your application, you will be contacted about the next steps.

FXPRIMUS is an equal opportunity employer and we are committed to promote diversity and equality. We care about the privacy of our candidates and all the data you provide to us is maintained in a secure manner and kept confidential.