JOB DESCRIPTION

We are looking to recruit a Quality Control Officer to join our team.

Responsibilities:

• Ownership and administration of the QC Scoring System Report
• Administration of various QC reports
• Act as a point of contact for all agents in regards to bonuses, fines and penalties
• Determine Call Center and Agents quality standards by listening and studying outbound and inbound calls of Sales Agents
• Provide feedback via reports, to Head of Quality Control of all monitored calls
• Assist in any other QC related task
• Issue reports as and when needed
• Assist in monitoring quality of services provided by the company

Key Requirements:

• Proficient English Speaker
• Excellent communication skills – verbal and written
• Excellent analytical and problem-solving skills

Desirable Qualifications:

• BA degree in Business Administration
• German language would be a plus

Remuneration package

An attractive remuneration package will be offered to the successful candidate based on qualifications and experience.

Additional Benefits & Perks

• Opportunity for self-development and career advancement
• Rewards based on overall performance
• Working within a multicultural, friendly and highly motivating environment

Employment Status

Full-time

Company Location

Limassol, Cyprus