CORE JOB INFORMATION

Department            : Front Office

Working hours        : Full time – 40 hours per week – 5/6 days per week

Position reports to   : Front Office Manager, Assistant Front Office Manager, Supervisor, Head Receptionist, Receptionist A/B

PROFILE

The Telephone Operator will receive and relay incoming and outgoing telephone calls using the Hotel switchboard system, for both guests and employees, including the possible scheduling and implement-tation of multi-party conference calls. In addition, the Telephone Operator will provide directory infor-mation to inquirers as appropriate; will collect, verify and enter Hotel directory information into the system as well as provide clerical support as required.

MAIN RESPONSIBILITIES

• Courteously answer and properly route incoming calls,
• Direct call to guest rooms, staff, or departments through the switchboard system,
• Place outgoing calls,
• Setup conference calls in different locations and time zones,
• Take down and relay messages,
• Log all wake-up call requests and performs wake-up call services,
• Provide information about Hotel services to guests,
• Provide paging services (if appropriate) for Hotel guests and employees,
• Know what action to take when an emergency call is required,
• Monitor automated systems including fire alarms and telephone equipment when the maintenance department is closed,
• Assist in reporting telephone equipment or service complaints and problems,
• Multitasking abilities will always come in handy, because a telephone operator may be asked to do other jobs for the front office department including administrative work,
• Keep records of calls placed and received by all departments and record the call charges,
• See Job Description for full list of responsibilities.

QUALIFICATIONS & SKILLS

• High school graduate or equivalent,
• Previous hotel-related experience is desired,
• Must speak, read, and write both English and Greek; knowledge of additional languages (Russian, etc) would be considered an advantage,
• Strong voice modulation abilities are essentials, 
• Excellent general verbal and written communication skills,
• Skills in dealing diplomatically with the public under stressful conditions, 
• Good computer skills; knowledge of Microsoft Office.

FAVORABLE CHARACTERISTICS

• Customer driven individual, extremely proactive and ‘switched on’ personality with an outgoing and approachable character,
• Hands-on approach which will require working early, late and weekend shifts as required
• Committed to delivering a high level of service,
• Flexibility, adaptability, strong team player,
• Responsible and accountable,
• Excellent grooming standards,
• Positive attitude, pleasant and friendly personality, fair, reliable and polite.