The role:

Epic is seeking for a self-motivated, detail oriented and have excellent problem solving abilities and analytical skills CVM & Commercial Analyst to be part of the team.  This role will be responsible for the execution of marketing initiatives that drive customer engagement and retention.  The CVM & Commercial Analyst will work closely with team members to develop, manage, and execute various commercial campaigns in a fast-paced and data-driven environment.

Responsibilities:

• Perform customer behaviour analysis and create, execute and monitor commercial campaigns for retention, churn and cross sell
• Regularly track and manage churn process, understand trends and dynamics
• Create and manage CVM/commercial campaigns
• Compile, maintain and deliver weekly, monthly CVM  and CRM reports and presentations
• Provide performance reporting, analysis, and insights
• Perform in-depth campaign analysis to understand the effectiveness of campaigns as well as make strategic recommendations and continuously optimize tactics to improve effectiveness in achieving targets
• Assist to develop CRM and CVM strategy and leverage key insights and advanced analytics
• Create various ad-hoc reporting and analysis

Qualifications, Skills & experience:

• BSc in Business Administration, Economics, Data Analysis, Marketing or related field
• Postgraduate degree will be considered as an advantage
• Advanced MS Excel skills (able to work with large data sets)
• 2 years of relevant marketing experience, preferably working with CRM systems, data environments, and/or CVM/CRM areas
• Fluent written and spoken Greek and English
• Strong analytical skills is a must
• Very good multitasking and organizational skills
• Able to handle a heavy workload under pressure with competing priorities
• Business awareness

Applications:

All interested candidates should send their CVs to  career@epic.com.cy  stating the job title in the subject line. Applications close on 19 September 2019.