Our client is one of the most established Forex companies in Cyprus with their offices located in the centre of Limassol.

We are seeking to recruit on their behalf a Customer Care Officers who is a Native Russian speaker

The position involves a weekly rotating shift bases working Monday – Friday as follows

• 8.00am – 4.30pm
• 4.00pm – 00.30am

Plus, once a month you will be expected to work either one Saturday or Sunday with a day of in lieu.

 Job Description

• Dealing with clients’ inquiries via live chat, email and telephone
• Assisting clients with queries and questions
• Resolving product and service related issues promptly and professionally
• Promoting available products and services to clients
• Interacting with other departments

Required Skills & Experience

• Previous experience in a similar job role
• Excellent communication and interpersonal skills
• Outstanding customer communication skills
• Strong organizational and analytical skills
• Excellent computer literacy
• Native Russian speaker & good English speaking skills
• EU status or the right to live and work in Cyprus

Remuneration & Benefits

• Salary begins at €1,200 Gross per month
• Annual bonus
• Annual salary review
• Medical insurance
• 21 days’ annual leave