Point Nine - Client Success Officer
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#PN09622 Type: Full time
Client Success Officer
Point Nine is searching for a Client Success Officer to join the team. The successful candidate will
implement to our system first-time clients and help facilitate the introduction of new functionality
and reports for existing clients. This is a hands-on position and primarily involves interaction with
Circle, Point Nine’s platform. The individual will analyse clients’ requirements and data in order to
facilitate the implementation and onboarding as well as to provide extensive support to clients’ and
Point Nine’s Operations personnel.
Key Responsibilities:
- Understanding clients’ requirements and delivering solutions to facilitate business
requirements and specifications - Serve as the primary contact for the onboarding of new clients, the training of platform end
users as well as post go-live support - Collaborate with the Developing team to set up or configure our platform as per clients’
requirements and troubleshoot technical issues raised by clients - Ensure timely delivery of projects, services and enhancement to the client
- Prepare and maintain detailed project plans, status reports and communication to the client
Key Requirements (Skills & Experience)
- Bachelor’s Degree in Business, Finance, Economics, Communications or Computer Science
- 1-2 years’ experience in a relevant field
- Engineering background and excellent problem-solving skills
- Have, or be willing to learn, technical skills in web services, SQL databases to confidently discuss technical terms
- A high level of accuracy & attention to detail is required
- Knowledge of computer systems financial operations and related industries would be considered an advantage
- Strong project management, organisation, and planning skills required
- Financial knowledge would be considered an advantage
- Fluent in English language
Benefits
- Attractive Remuneration Package
- 22 Days' annual leave
- Medical Scheme
- Provident Fund
Send your CV to careers@p9ft.com
We thank all candidates for their interest; however only those under consideration will be
contacted. All information provided will be treated confidentially!