Job Description
Our client has more than 20 years of trading industry experience and are one of the leading investment firm. In the company’s 20-year history, they have achieved numerous milestones and begun a journey that has taken them from a small trading company to a true global player that they are today. They are seeking a Customer Services & Retention Associate.

Reference #: GC002036

Job Responsibilities

• Perform risk assessment and data analysis of all finance operations process, deposits and withdrawals
• Transaction monitoring and analysis (customer deposits and withdrawals)
• Analyze data to identify if any irregular activity patterns at client behaviour
• Perform internal investigations of suspicious activity
• Handle the Chargeback and Fraud prevention process
• Monitoring Chargeback and Fraud ratio for the company
• Preparing reports for the Company’s management 

Requirements

• Demonstrated work experience in a similar position (Fraud/Payment Analyst/Risk) preferably in the Forex industry or in a payment provider
• Advanced knowledge of MS Office, especially MS Excel
• Fluency in English, both verbal and written. Fluency in other languages will be considered an advantage
• University degree in Finance, Accounting, Business, or equivalent is considered an advantage
• Additional competences:Strong analytical skills and attention to detail
• Working with a Database like SQL is considered an advantage
• Excellent communication skills
• Good organizational and administrative abilities
• Self-motivated

What we offer:

• Competitive remuneration package
• Private medical insurance
• A contemporary work environment