Our client is a well-established and ambitious globally – regulated (including CySEC) CFD and Forex Broker with offices internationally and they are seeking a Customer Relationship Officer (Arabic) to join their growing team in Limassol. The successful candidate will be Native/Fluent in English and Arabic and have at least 6 months of experience in a sales forex position preferred but not essential.

• Communicating with clients and providing answers to customers by identifying problems and assisting with incoming trade and product queries by telephone, email and live chat
• Assist with the on-boarding and conversion of leads to active clients
• Developing the country, territory, or region you have been assigned to
• Reactivate old clients
• Educate clients on how to trade financial assets
• Educate clients on what is happening in the financial markets
• Being proactive in contacting clients by telephone and email to promote the company’s products and services
• Assisting with incoming queries from all prospects and clients by telephone and email
• Entering and maintaining detailed and accurate records on the company’s systems
• Achieving key performance indicators
• Organizing and managing your work flow

• Native/Fluent in English and Arabic is essential
• At least 6 months of experience in a sales forex position preferred but not essential
• A broad understanding of financial markets and trading, preferably with foreign exchange
• Client focused with excellent customer service skills
• The ability to influence and persuade a mutually beneficial outcome for the company and the client.
• Excellent communication and written skills as well as attention to detail
• You should be dynamic, self-motivated and competitive, with a strong desire to succeed
• You should work well independently as well as in a team
• Willing and flexible enough to work shifts to provide coverage for your territory when required