We are looking to hire a Customer Experience Officer to join our successful and dynamic team. If you enjoy working in a fast-paced environment and being a member of a goal-oriented team, then you are fit for the role!

Job Responsibilities

• Dealing directly with clients’ queries over chat system, email depending on how the query was initiated and is responsible to reply to the client within 24 hours.
• Resolving misunderstandings and handles “difficult” client in a polite and professional manner
• Directing unresolved issues to designated people and/or departments; communicating and coordinating with them and responds to clients requests accordingly
• Promoting the products and services offered by the company to the clients by means of chat system and e-mail
• Providing feedback on the development of the products and services offered by the company according to the interaction with clients
• Keeping up to date with promotions and products offered by the company
• Maintaining confidentiality and professionalism in all instances
• Completing service-related tasks as requested by the manager
• Reviewing clients’ documents in the KYC system and replying to client emails related to account verification
• Requesting relevant documents from clients in case they are not provided
• Following and keeping up to date with new internal procedures
• Always act at the best interest of the company and cooperate within the team and with other departments to provide a high standard of customer service

Job Requirements

• Experience in customer care or any other relevant field
• Knowledge of Arabic, Spanish, Portuguese, French, Hindi, Urdu, Filipino or Bengali will be considered an advantage
• Strong English communication skills, both written and verbal are a must
• Strong customer care skills
• Excellent client handling skills
• Strong communication and interpersonal skills
• Excellent organisational skills
• Business acumen
• Teamwork and problem-solving skills
• Hard working and able to cope under pressure
• Excellent computer literacy
• Willingness to do morning, afternoon and night shifts on a weekly basis
• Valid work permit required

Package

• Attractive remuneration package
• Monthly bonuses based on personal performance
• Corporate fund scheme
• Discretionary bonus based on company's and personal performance
• Discount benefit card
• Referral Bonus
• Friday Lunch and daily snacks and beverages at the office
• Yearly Training Budget – Udemy membership per department
• Training opportunities for growth and personal development
• Up to 25 days holidays per year

Please apply at: https://fxgt.bamboohr.com/careers/30

Please note that due to the high volumes of applications received only shortlisted applicants will be responded to.