#AR78039 Type: Full time

Almond Recruitment, on behalf of our International Payroll Services firm, have a great opportunity for a Customer Care Executive to join their professional and growing company based in Limassol. If you are looking for your next career opportunity and looking to join a professional company with a vibrant work culture, apply now for more details.

Responsibilities

• To ensure professional, timely accurate, compliant on-boarding/response/resolutions to client queries throughout the lifecycle of the client contract, whilst taking proactive measures to enable the highest level of customer service and minimising the need for dispute resolution through the building of client relationships and the quality of service provided and following standard operating procedures.
• You will be responsible for the full lifecycle of our clients (the customer) working on temporary cross-border employment contracts.
• You will be the principal point of contact for all customer enquiries either by telephone or e-mail.
• Manage the relationships and queries from contractors, end clients, agencies and authorities via email and telephone.
• Ensure all communications from contractors receive a response within 24 hours of receipt and that all queries or issues are resolved ASAP. Escalating any pending issues and critical situations immediately.
• Assist with invoicing and payment-related enquiries and tasks as and when required.
• Collecting and verifying compliance-related documentation (KYC) and escalating and checking timesheets.
• Liaising with local accountants for contractor registrations and de-registrations.
• Liaising with local accountants for the administration and provision of payroll services as and when required
• Process timesheets/self-bills and raise invoices as and when required.
• Process contractor payments.
• Process contracts when required.
• Manage the monthly review and follow-up of contractor extensions.
• Send Welcome and compliance (KYC) emails the same day or the next working day following receipt of the solution summary and sales approval.

Requirements

• 2 + years customer care, support or administration experience is essential
• Client service-oriented skills
• Excellent communication and organizational skills
• Fluent in English languages (written and spoken)

Benefits

• 12th salaries
• Hybrid or some flexibility is offered
• Opportunity for career growth
• Healthy work-life balance

To apply for the vacancy please send your CV to jobs@almondrecruitment.org quoting reference CY12084C

*Almond Recruitment is a professional recruitment agency run by a team with over 30 years international experience. Feel free to search and apply for job vacancies confidentially In Cyprus or Malta or get in touch with us and benefit from our experience. By sending us your CV, you are giving Almond Recruitment consent to contact you with any current or future job opportunities. CVs are held in the strictest of confidence.