Kids Club Officer
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#SH77755 Type: Full time
Department : Kids Club
Position reports to : Kids Club Supervisor
PURPOSE OF POSITION
The Kids Club Officer will ensure the smooth running of the Kids Club operations, in most efficient and effective manner, delivering the highest possible standards of service to all guests (internal and external of the Hotel), through the effective development, management and leadership of the department’ human resources, equipment and provisions; the Kids Club Officer will also be pro-active in maintaining and/or improving department profitability in accordance with the Hotel policies, procedures and standards.
KEY ACCOUNTABILITIES
- Manage all day-to-day Kids Club operations within budgeted guidelines and to the highest standards, coordinating resources to ensure that all possible issues are efficiently resolved,
- Ensure and monitor staffing levels and that rotas are in line with revenue according to business levels, staff needs, new starters/leavers, labor standards and appropriately control labor costs,
- Ensure the daily supervision of all colleagues ensuring that their working times, grooming, clothing, actions, duties and opening & closing duties, set ups, cleanings and other before, during and after preparations, are completed in accordance with the pre-set procedures,
- Have a complete understanding of the department operations, the geographical layout and the exact whereabouts and functioning of all equipment of an operational nature,
- Demonstrate and ensure all colleagues demonstrate thorough knowledge and ability in: the execution of all correct standards, their required daily work, the etiquette while dealing with guests and people, facilities, services, packages & prices and all products including methods of presentation, delivery, cleanliness and service; monitor and strive for continuous improvement at all times,
- Keep their workstation well organised and neat, report any issues to superiors,
- Confidently communicate/merchandise/recommend/advise guests on all products, facilities and services using sales techniques to maximise revenues,
- Build excellent levels of customer service: interact with all guests; sense, identify and anticipate their needs; liaise with parents prior to their children’ arrival to ensure a smooth transition; relate well with parents and promote a feeling of trust in the children; quickly respond to maximum satisfaction; seek/action/learn from feedback; develop/maintain the files of compiled guest preferences; report upward and downward should a guest not be content with their experience,
- Manage other daily duties: ensure all health and safety policies, equipment, procedures and risk assessments are operational and updated as necessary; respond quickly to emergencies, accident or sudden illness; keep correct daily records of children who attend; plan and develop fun, exciting, action packed programmes of activities and timetables; ensure that all specifications from the tour operators for the Hotels Kids Clubs are implemented; follow the correct procedures when receiving/returning keys or whilst in their possession; ensure that all guests accounts have been charged; promote the Kids Club; respond efficiently to customer complaints; continuously make necessary improvements, all with care and in accordance with the pre-set procedures,
- Monitor all Kids Club activities by actively participating in the operations and inspections, be vigilantly attentive to details, produce quality and standards,
- Assist with stock counts and ensure that at all times the department and staff have adequate supplies of equipment, resources and provisions,
- Ensure that new orders are in line with costs and business levels; and that strict control and cost control measures are adhered to in terms of deliveries, handling, storage and stock rotation,
- Ensure awareness of the department’ costs, make suggestions and take appropriate action,
- Inspect all Kids Club front and back areas daily to ensure upmost cleanliness, physical condition and functioning equipment,
- Implement the Hotel’ sales, promotions and entertainment plan, and contribute to new ideas
All applications will be treated with the strictest of confidentiality. Interested applicants should apply directly to evi@amarahotel.com until the 15th of February2025.
Kindly note that only successful candidates will be contacted for this position