#AA77133 Type: Full time

Summary

ACE Networks, a full-service Information Solution provider, is looking for Customer Support Technicians (IT) to join the Limassol team.

Responsibilities:

• Receive support requests via phone and record them to the ticketing system
• Resolve support requests remotely or on-site in a timely manner with the assistance of the rest of the technical team, if required
• Escalate issues, if unable to resolve issue quickly.
• Install and configure hardware operating systems and applications.

Qualifications & Experience:

• Very good knowledge of Microsoft Windows Operating Systems
• Very good knowledge of computer hardware
• Fluency in English
• Degree or Diploma in Information Technology or any relevant field will be considered an advantage

Soft Skills:

• Polite
• Good Communication Skills
• Team Player
• Eager to learn
• Ability to work shifts, 06:00-14:00, 14:00-22:00, and 22:00-06:00, including weekends and public holidays.

Work Experience

• No prior work experience required for this position

Remuneration Package:

• Monthly Salary
• Night Shift Fee
• Provident Fund
• Annual Leave: 21
• Free meals and beverages at the in-house restaurant
• An array of paid trainings will be offered
• Excellent opportunities for career development and advancement

All CVs will be handled with the utmost confidentiality.

To apply for this vacancy, please send your CV, vacancies@acenetworks.eu quoting the position title.

Please note that due to the high volumes of applications received only shortlisted applicants will be responded to