CareerFinders, on behalf of our client, a long-established and global CySEC Licensed Investment Firm with offices in the heart of Nicosia, we are seeking to recruit a number of client-focused Customer Service Officers with varied language skills to join their expanding team of professionals.

Key Duties/Responsibilties:

• Communicate with clients via phone, email and online chat ensuring they receive the highest level of service and support.
• Assist clients with enquiries on technical, onboarding and other matters and following up as necessary, ensuring the highest levels of client satisfaction.
• Always provide accurate, valid and complete information to clients in a timely and professional manner.
• Maintain detailed knowledge of products, trading platforms and terms and conditions of trading.
• Receive, handle and escalate client complaints as appropriate.
• Work effectively and professionally with internal teams for examining enquiries and providing solutions to customer issues.
• Keep the CRM system up to date with records of interactions and communication with customers.
• Provide Management with feedback on prospective and actual client expectations and with ideas for the further growth of the business.
• Adhere to the Code of Conduct and the standards set for all client communications. 

Key Skills/Experience:

• University Degree or College Diploma in a relevant field.
• Previous experience in a similar role will be considered an advantage.
• Excellent communication skills and ability to build rapport especially through telephone communication.
• Fluency in English (Written & Spoken).
• Fluency in reading, writing and speaking in any one of the following languages: German, Spanish, Arabic.
• Enthusiastic, trustworthy, self- motivated with a ‘selling’ mindset.
• Target-oriented, competitive and success-driven.
• Team player.
• Very good organizational skills with an ability to handle multiple tasks and prioritize.
• Ability to work under pressure in a fast-paced environment.
• Computer literacy and ability to work simultaneously with a variety of systems.