#3L76019 Type: Full time

3CX has an established and vibrant Technical Community of more than 220,000 members. We’re looking for an experienced Technical Forum Support Engineer to manage and grow this further. Your job will center around engaging with our existing community. You will also be tasked to drive community growth and engagement with our ever-expanding global network of 3CX partners and customers. This means we’re looking for a great communicator who is technically inclined, action-oriented, and ready to tackle challenges.

The Role

Support Engineers provide frontline technical support to 3CX Customers and Partners. Your goal is to manage and grow the technical 3CX community and continue to build a community support system that meets the fast-paced demands of our sector.

About the Job

• Technical support of 3CX Partners and Customers on 3CX Forum.
• Community moderation to ensure conversations are respectful, on-topic, and adhere to community guidelines.
• Community management to resolve conflicts and manage any issues or disputes that may arise.
• Inter-departmental collaboration to align community activities with company goals.

What You’ll Do

• Respond to community inquiries, address concerns, and provide support.
• Inform the community about product updates.
• Moderate the community to ensure the standards set are being met.
• Resolve and manage any issues that arise.
• Build relationships within the community.
• Analyze what needs to be fed back into the organization.
• Grow the technical community from the 220,000 members it has today.

About the Applicant

• 2+ years of IT experience.
• Excellent written and verbal communication skills.
• Ability to explain complex technical concepts clearly.
• Diagnosing and troubleshooting IT or software technical issues.
• Working and troubleshooting issues in Windows/Debian OS.
• Working with basic network devices and concepts such as IP, DNS, firewalls and routing.
• Experience in AWS, Azure / MS365 or Google Cloud are beneficial.
• Experience with various client network topologies.
• Knowledge of VoIP and telecommunications technologies are beneficial.
• Knowledge of the 3CX Phone System will be considered an advantage.

Personal Skills

• A strong communicator - this will be evident in both written and verbal communication.
• Strategic thinker who can translate vision into actionable goals.
• Adaptable, innovative, and solution-oriented, with a sharp attention to detail.
• Team-oriented with strong interpersonal skills to foster a collaborative and inclusive community environment.
• Resilient and skilled at maintaining high performance under pressure.

About the 3CX Team

Our award-winning product is targeted at medium and large enterprises and is currently used by 350,000 customers around the world. Working in our state of the art 3CX offices in Nicosia, you'll be part of a vibrant team enjoying the many benefits the Company offers, including an international work environment, catering, private gym and swimming pool, performance-related bonus, and an annual profit share scheme.Your Application

3CX invites you to apply via our website and to include a cover letter illustrating why you're the right person for the job.

Due to the very large number of applications we receive, we will only contact those who reach the next stage of our selection process.