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Spanish-Speaking Customer Experience Officers

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#XM75266
Type: Full time

The Role:

We are looking for passionate and self-motivated professionals to join our Customer Experience team.

The main responsibilities of the position include:

  • Deal with clients’ inquiries via live chat, email and telephone

  • Perform personal clientele analysis and take actions as required

  • Handle client inquiries appropriately and ensure that high level service is provided

  • Promote available products and services to clients

  • Develop and maintain excellent relationships with prospective and existing clients

  • Cooperate effectively with other departments as required

  • Contribute to team effort by achieving targeted results

Main requirements:

  • Degree in a business-related field

  • Client handling experience in the financial services sector is a definite plus

  • Fluent Spanish speaker with excellent oral and written skills in English

  • Ability to multitask and maintain a high-level of organization

  • Outstanding communication and interpersonal skills

  • Excellent computer literacy

  • Valid work permit required

Benefit from:

  • Attractive remuneration package plus performance related reward

  • Intellectually stimulating work environment

  • Continuous personal development and international training opportunities

All applications will be treated with strict confidentiality!

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