Our client is an well-established in the financial services industry with offices in Limassol. They are currently looking for Retention Officers with the following languages: Russian, Polish, German, Spanish, Portuguese.
Retention Agents (Russian, Polish, German, Spanish, Portuguese speaker)
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#GC06987 Type: Full time
Job Description
Job Responsibilities
- Regular contact with our existing clients
- Ensure the highest level of Customer Service
- Maintain and update our CRM
- Work with clients to engage in FX opportunities
- Follow up on any client matters
- Relationship management
- Liaising with relevant teams to ensure quality service delivery
- Regularly report to management
- Retain existing clients
Requirements
- Demonstrated work experience in Client Retention and Forex Sales
- Fluency in English both verbal and written
- Fluency in any of the following languages: Russian or Polish or German or Spanish or Portuguese
- Fluency in any other language will be considered an advantage
- Proficiency in MS Office
- Excellent communications skills
- Strong organizational and time-management skills
