Job Description
Our Client is a Leading Insurance Company with offices in Cyprus and they are looking for customer-focused, professional, commercially-minded individuals to provide support as emergency specialists for their customers via telephone. A 24hr Assistance Controller will deliver on their promise to “be there” when customers need them the most, following an accident, a breakdown, a flat tyre, a dead battery, a problem at home or a health emergency.
 
Job Responsibilities

• Handling emergency calls around the clock and will be required to dispatch the right associate to customers within strict timeframes
• Ensuring that you have sufficient technicians on call at any time and efficiently coordinate the Task Force team and our network of approved associates
• Able to analyse a complex situation and filter complicated information
• Required to have good judgment showing logical decision making, and a hands-on approach
• Working on shift rotation, including weekends and public holidays with additional allowances
• Participating in training and coaching sessions for Continuous Learning and Development

Requirements

• University degree in a Mechanical/Engineering-related field will be considered an advantage
• Possessing relevant working experience as Call Centre Advisor/Phone Operator will be considered an advantage
• Minimum of 3 years’ experience in a related environment
• Excellent verbal and written communication skills in English and Greek
• Computer literacy (MS Office:  Word, Excel, Power Point etc.)
• Have exceptional customer focus, communication and interpersonal skills
• Demonstrate flexibility & reliability in meeting work demands and perform under pressure
• Be energetic and enthusiastic