Job Description
On behalf of our Client, a well-established Company in the financial services industry we are seeking for self-motivated Retention Agents (fluent in Portuguese) to become part of a dynamic team.
 
Job Responsibilities

• Regular contact with our existing clients
• Ensure the highest level of Customer Service
• Maintain and update our CRM
• Work with clients to engage in FX opportunities
• Follow up on any client matters
• Relationship management
• Liaising with relevant teams to ensure quality service delivery
• Regularly report to management
• Retain existing clients

Requirements

• Demonstrated work experience in Client Retention and Forex Sales
• Fluency in English both verbal and written
• Fluency in Portuguese both verbal and written
• Fluency in any other language will be considered an advantage
• Proficiency in MS Office
• Excellent communications skills
• Strong organizational and time-management skills  

Additional information:

• Reporting to: Retention Team Leader/Retention Manager
• Working hours: 12:00 – 21:00