Reporting: To the Project Managers and working alongside our existing team of developers.

Position

This position requires a self-motivated team player with an end-user perspective to work with the software development team. Suitable for candidates who demonstrate trouble-shooting and problem-solving skills to deliver outstanding customer support. The individual will be introduced and become familiar with the products, technologies and standards used within the company. Shipping related knowledge – an advantage.

Activities – Support

• Manage customer inquiries from multiple sources (email, phone)
• Answering user inquiries in ticketing system
• Reproducing software errors in test environment and preparing development tickets
• Coordinate with the development team to manage the timing, customer communication and delivery of software fixes or enhancements to meet customer needs.
• Creating users, groups, permissions, etc
• Creating & Maintaining configurations
• System monitoring & optimization
• Generate monthly customer reports
• Activities – Operations
• Overall, activities to keep a SW installation running at top performance and minimal down times.
• Monitoring of SW upgrades & data synchronizations
• Troubleshooting of application /database / technological issues  

Qualifications

• Degree in Computer Science/Computer Engineering or relevant Field 

Technical Skills

• Welcoming graduates to train for building the required skills (Trouble-shooting, Problem-solving)
• Candidates with 2 years - experience in a related position (an advantage)

Soft Skills

• To prioritize and handle multiple customers simultaneously
• Ability to work in a fast-paced environment utilizing good judgement and initiative
• Ability to help others  
• Ability to work under pressure and possess a patient attitude to deal with a variety of situations and personalities
• Document user problems comprehensively
• Able to explain topics in an easy-to-understand language
• Good judgment to determine if you can assist the customer immediately or need to escalate the issue to an   appropriate team member
• Interpersonal, verbal and written communication skills

Compensation Package:

• 13th Salary Bonus – Paid in December
• 25 days holidays
• Overtime – TIL (Time in Lieu)
• Lunch Facility (8€ per day)
• Medical Insurance (Effective 1st day of employment)
• Provident Fund – In effect 2nd quarter 2019