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Japanese Speaker Customer Relations Officer - Limassol

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#WC05437
Type: Full time

On behalf of one of our clients an Online Trading company, we are seeking to recruit a Japanese Speaker Customer Relations Officer  to join their team in Limassol.

 Job Responsibilities

  • Assists customers who wish to open a trading account
  • Handles welcome calls/call-back requests
  • Maintains contact with existing clients to ensure high levels of client satisfaction
  • Provides general information regarding the platforms and services offered
  • Informs and assists clients in relation to the use of all current and future products
  • Provides quality and efficient live support to existing and potential clients
  • Maintains professional internal and external relationships that meet Company’s core values
  • Delivers service and support to customers through live chats, emails, phone calls and meetings
  • Collects customer feedback and follows up e.g. requests for new products and services
  • Suggests ideas and actions to develop the market
  • Coordinates with the marketing department in regard to planning seminars, expos and translations of certain campaigns


Job Requirements

  • University Degree preferably in Finance or Economics
  • Previous relevant working experience will be considered an asset
  • Excellent command of the Japanese and English language
  • Computer literacy with very good working knowledge of Microsoft Office applications


How to Apply

If interested and you match all the requirements, please send your CV to andriana.p@work-channel.com, including the title of the position in the subject line

Please note that due to the high volume of applications received, only successful candidates will be contacted