On behalf of one of our clients an Online Trading company, we are seeking to recruit a Japanese Speaker Customer Relations Officer  to join their team in Limassol.

 Job Responsibilities

• Assists customers who wish to open a trading account
• Handles welcome calls/call-back requests
• Maintains contact with existing clients to ensure high levels of client satisfaction
• Provides general information regarding the platforms and services offered
• Informs and assists clients in relation to the use of all current and future products
• Provides quality and efficient live support to existing and potential clients
• Maintains professional internal and external relationships that meet Company’s core values
• Delivers service and support to customers through live chats, emails, phone calls and meetings
• Collects customer feedback and follows up e.g. requests for new products and services
• Suggests ideas and actions to develop the market
• Coordinates with the marketing department in regard to planning seminars, expos and translations of certain campaigns

Job Requirements

• University Degree preferably in Finance or Economics
• Previous relevant working experience will be considered an asset
• Excellent command of the Japanese and English language
• Computer literacy with very good working knowledge of Microsoft Office applications

How to Apply

If interested and you match all the requirements, please send your CV to andriana.p@work-channel.com, including the title of the position in the subject line

Please note that due to the high volume of applications received, only successful candidates will be contacted