CareerFinders, on behalf of our client, a Regulated Investment Firm with expanding operations in Limassol, we are seeking to recruit a CRM Administrator to join their growing team. As a CRM Administrator, you will be working closely with various CRM platform vendors and internal stakeholders to ensure the on-time delivery of various CRM Projects. You will need to possess experience working with email service providers as well as CRM systems and processes and be data savvy, with the ability to interrogate data to find insights. Excellent verbal and written communication skills in English are essential.

Key Duties/Responsibilities:

• Liaise with the CRM platform providers to develop new functionalities, resolve issues and monitor progress on tickets raised.
• Work closely with cross-functional teams and internal stakeholders to ensure the on-time delivery of CRM projects.
• Coaching and supporting CRM users to fully leverage the existing CRM platforms.
• Support with developing and improving acquisition, customer retention, engagement, and loyalty initiatives.
• Ensure the appropriate planning, management, and on-time implementation of CRM campaigns through various communication channels.
• Define success criteria for each campaign and analyze the results, suggesting improvements and testing new ideas.

Key Skills/Experience:

• Experience working with email service providers as well as CRM systems and processes.
• Experience working with Customer Data Platform tools would be an advantage.
• Experience with segmentation, A/B testing and cohorts.
• Forex experience and/or familiarity with online brokers would be beneficial.
• Data savvy and ability to interrogate data to find insights.
• Basic HTML knowledge would be considered an advantage.
• Ability to act proactively, work autonomously, and execute in a timely manner.
• Self-starter with get it done attitude, with ability to drive projects from inception to completion.
• Team player with ability to work with different global stakeholders.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the reference number CAR6683. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.