Responsibilities

• Work with a specialized cross-functional team to conceptualize, design, prototype, test, and ship features for our patient-facing experiences, as well as our admin-facing experiences
• Talk to customers and learn about their challenges and workflows
• Translate open-ended concepts into both long-term objectives and tactical needs
• Help measure the effectiveness of our feature ideas and how well they meet their objectives
• Design, document, and maintain a design system to help our Design team scale
• Review and share work with your fellow designers and collaborators
• Inventing and designing web applications that provide compelling and seamless customer experiences
• Developing high-level storyboards, wireframes, mock-ups, and prototypes to effectively communicate interaction
• Driving and delivering consistent, efficient, and enjoyable UX designs
• Working closely with product owners, developers, and researchers to create both new products and features and extend existing ones
• Translating customer insights into designed experiences and forming a compelling story around it
• Commissioning and participating in user research and testing activities, and drawing the insight needed to make informed and user-centered design decisions
• Working with project stakeholders to help understand and define customer value
• Experience with digital marketing

Requirements

• 5+ years of experience working for a product-driven company (SaaS experience preferred)
• Strong experience designing business and consumer-focused products (Bonus for experience designing data-dense products)
• Have a diverse portfolio that demonstrates your ability to craft intuitive experiences
• Experience collaborating with a cross-functional team and giving/ingesting feedback in a thoughtful way
• Open-minded and are willing to be proven wrong
• Attentive to detail and always determined to push work to the next level
• Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment, ability to iterate quickly and fail fast
• Experience in creating and using personas, CJMs, mind maps, low & high fidelity wireframes, interactive prototypes
• Proficiency in using graphic editing tools (Figma, Sketch, Axure, Adobe products, and others)
• Strong visual skills
• Teamwork experience
• Ability to present and articulate UX decisions
• Knowledge of user testing methodologies (qualitative and quantitative)
• Good spoken and written English

Nice to have

• Knowledge of the IT industry
• Experience in industries with similar complexity that Health Care in the US
• Animation skills
• Knowledge of HTML/CSS
• Ability to thrive in a multi-tasking environment where priorities adjust as needed