Customer Support Representative (Language Skills) (6361)
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#CR51122 Type: Full time
CareerFinders, on behalf of our client, a respected provider of Financial & Payment services to clients across the world, we are seeking to recruit a Customer Support Representative to join their growing team based in Nicosia. Previous experience in a Customer/Client Support position is highly advantageous and excellent communication skills in English are essential, as well as fluency in either German and/or Polish. The ability to work on a rotational shift basis, covering weekdays, weekends and public holidays is required for this role.
- Customer consultation on company products.
- Responding to customers enquiries via e-mail, phone and chat.
- Maintaining solid customer relationships by handling their questions and concerns with speed and professionalism.
- Communication with the other departments of the company (Finance, Compliance, technical support) in order to provide guidance to the clients.
- Contribute to a positive team environment that promotes learning, high performance and successful cross-department collaboration.
- Work experience in customer support or a similar position is highly advantageous.
- Excellent written and verbal communication skills in English are essential as well as fluency in either German and/or Polish.
- Ukrainian, Italian and/or Spanish language skills will be considered as an advantage.
- Effective communication both orally and written.
- Basic computer knowledge.
- Pleasant personality and good team player.
- Experience in Zendesk will be considered as an advantage.
- Ability to work in rotating shifts and availability to work overtime when required.