CareerFinders, on behalf of our client, a respected provider of Financial & Payment services to clients across the world, we are seeking to recruit a Customer Support Representative to join their growing team based in Nicosia. Previous experience in a Customer/Client Support position is highly advantageous and excellent communication skills in English are essential, as well as fluency in either German and/or Polish. The ability to work on a rotational shift basis, covering weekdays, weekends and public holidays is required for this role.

Key Duties/Responsibilities:

• Customer consultation on company products.
• Responding to customers enquiries via e-mail, phone and chat.
• Maintaining solid customer relationships by handling their questions and concerns with speed and professionalism.
• Communication with the other departments of the company (Finance, Compliance, technical support) in order to provide guidance to the clients.
• Contribute to a positive team environment that promotes learning, high performance and successful cross-department collaboration.

Key Skills/Experience:

• Work experience in customer support or a similar position is highly advantageous.
• Excellent written and verbal communication skills in English are essential as well as fluency in either German and/or Polish.
• Ukrainian, Italian and/or Spanish language skills will be considered as an advantage.
• Effective communication both orally and written.
• Basic computer knowledge.
• Pleasant personality and good team player.
• Experience in Zendesk will be considered as an advantage.
• Ability to work in rotating shifts and availability to work overtime when required.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cyquoting the reference number CAR6361. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to. By sending us your CV you are giving CareerFinders your consent to be contacted for this and any other suitable vacancies that we believe match your skills and experience. To view our privacy policy, please click www.careerfinders.com.cy/privacy-policy.