The Role:

We are looking for a passionate and experienced IT Governance Officer to join our fast-growing team! The successful candidate will join a team that is responsible for collaborating with our main IT and business stakeholders to define, own, and set into operation a formal IT governance framework, as well as monitoring its application and maintenance according to our evolving needs.

The main responsibilities of the position include:

• Help establish an IT Governance framework which will inform and align decision-making for Information Technology project planning, policies, and IT operations, with enterprise strategic business objectives
• Develop and establish appropriate IT Governance policies, procedures, and consistent practices across the whole IT organisation
• Ensure necessary awareness and monitor the effective implementation of all IT policies and procedures
• Communicate the governance activities, policies, and decisions to IT Management and Business Leadership, and keep them informed of any IT Governance decisions that will affect IT services and projects
• Establish solid IT Service Management (ITSM) practices
• Maintain up-to-date and accurate records of incident and problem resolution activities
• Track configuration items/assets, in conjunction with application and infrastructure teams, and ensure an adequate level of technical documentation is maintained
• Track change requests and ensure these are correctly administered, documented, maintained, and coordinated in a timely fashion
• Run and maintain a Change calendar, keeping Production informed of the forward schedule of work, and managing the release of changes to the Production environment
• Set the standards for the development and maintenance of an asset database/CMDB, as well as the practices and controls needed to keep it up to date by Application and Infrastructure teams
• Help, define, and maintain process level KPIs and SLAs, and provide key metrics on process performance and SLA adherence across the whole IT organisation
• Support the development of Enterprise Architecture standards, policies, and guidelines, as cascaded from the Enterprise Architecture team

Main requirements:

• BSc/MSc in computer science, information technology, engineering, or in a related field
• 3+ years’ experience in a similar position
• Knowledge of and experience in the following:

- Analysing, re-engineering, designing, and documenting complex business/IT processes

- Identifying, establishing, and managing process level KPIs, Service Level Indicators (SLIs), Service Level Objectives (SLOs) and Service Level Agreements (SLAs)

- IT governance frameworks (e.g., COBIT, ITIL); e.g., thorough understanding of the principles of Incident and Problem Management, Change and Release Management

- IT Service Management platforms/tools (e.g., JIRA)

-Project Management Methodologies (e.g., Prince2, PMP, Agile/Scrum/Kanban)

• Technical experience and/or knowledge of a typical development team workflow, and an understanding of typical developer tools will be considered a plus
• Strong interpersonal and teamworking skills
• Excellent written and verbal communication skills
• Strong organisational, critical thinking, and problem-solving skills
• Outstanding leadership skills, self-motivation, and an ability to multi-task and work effectively under pressure

Benefit from:

• Attractive remuneration package
• Food allowance
• Intellectually stimulating work environment
• Continuous personal development and international training opportunities

Please visit our website www.xm.com/careers to submit your online application for this position.

All applications will be treated with strict confidentiality!