JOB VACANCY / SPA THERAPIST & RECEPTIONIST (Dual Role)

Le Mare Spas is currently seeking for Spa Therapist & Receptionists for luxury 4 & 5* Hotel Spas in Ayia Napa.

Spas Open Careers:

• Amira Spa, Amarande 5* Hotel, Ayia Napa: https://lemarespas.com/spa_destinations/amira/
• Iris Spa, Asterias 4* Beach Hotel, Ayia Napa: https://lemarespas.com/spa_destinations/iris-wellness-spa/

At Le Mare Spas, we welcome the brightest most talented candidates to be a part of our growing company. Our organizational culture is embedded in our work ethic, our integrity, transparency and values for our team, customers, and the environment. We have a dedicated Human Resource department that undertakes every team member personal growth and development at the company. We strive to offer the best possible work conditions and offer every team member a platform of growth and a tailor-made program to enable every individual reach their outmost potential.

Remuneration & benefits include:

1. Salary starts from €1200 to €1400 in accordance to experience and qualifications, plus personal incentives, bonusses & sales percentage.
2. Team incentive/bonus for sales targets
3. Personal incentive/bonus for sales target
4. Commissions for products sales
5. 40% discounts for personal use spa purchases of retail products
6. 30% discounts on gift vouchers and treatments
7. Paid public holidays at 1.5
8. Lunch meal provided during working hours
9. Healthcare GeSY

8 Working hours plus 30’ break.

Accommodation: (private and/or shared) can be provided upon request.

OBJECTIVE:

To provide excellent hands-on therapy services and customer service in a friendly, courteous, efficient and professional manner to spa guests.

SCOPE:

The therapies delivered in this role are:

Massage therapies, facials, body treatments, manicure, pedicure, spa packages and tailor-made treatments provided by Le Mare Spas protocols.

Daily therapy tasks, responsibilities and duties:

Note: may include but are not limited to;

• Ensure 5* quality of service and treatments.
• Ensure the treatment room is fully prepared for the sequential treatment prior to collecting the Guest.
• Discuss the treatment protocol with the Guest and answer any questions and check for any Contra-indications the treatment from and discuss the consultation form
• Transit guest to the Reception/ Relaxation Area and ensure to have refreshment / offer a tea menu.
• Ensure all forms are competed and signed and given to Spa Reception
• Provide guests with after care and home-care advice and forms (recommendation form)
• Suggest other treatments that may suit the Guests personal and immediate results.
• Stock counts and reporting to the Spa Managers the needs of the spa necessary for performing the services.
• Achieve sales targets
• Actively promote spa services, recommendations and retail products
• Assist with stock inventory when requested.

Reception Responsibilities:

• Actively input bookings in the Spa software (when covering Reception).
• To provide outstanding customer service directly at the Spa, by phone, email, or other way of communication.
• To manage all guests enquires promptly and efficiently at the Spa by call or via emails, or other ways of communication.
• To promote all spa services, facilities and engage with customers visiting the spa to maximize sales results and customers reviews.
• To manage all bookings correctly and provide daily therapist schedules and guidance to meet expectations.
• To notify all guests of bookings policy, spa etiquette and cancelation policy.
• To comply with Le Mare Spas forms and procedures and implement accordingly with the team;
• To ensure the retail area is correctly displayed and accessible to guests;
• Ensure guests receive a warm welcome to the premises and providing a high level of hospitality, showing guests through to the relaxation areas.
• Ensure that all bookings are confirmed and booked in such a way to maximize in revenue.
• Ensure good communication with all Spa staff.
• Responsible for the opening and closing procedures are being followed by the Spa team as instructed by La Mare Spas and Hotel regulations.
• Oversee the ventilation motors, for working properly and the air-conditioning as needed. Avoid unnecessary consumption.

• Other duties as required and requested by management.

Spa Therapist & Receptionist’s Requirements:

• High school diploma. Hospitality related qualification, will be considered as an advantage
• Excellent knowledge of the Spa and Fitness industry.
• Proven working experience.
• Detail-orientated and patient.
• Effective communication skills.
• Exceptional customer service skills.

Applications:

If you would like to be a part of the team and are interested in applying for this position, kindly send your CV to hr@lamergroup.com quoting ‘Spa T&R’ into the subject line.

All applications will be treated in strict confidence.