24hr Assistance Controller – AC/01/23
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#HA49467 Type: Full time
24hr Assistance Controller, Limassol – AC/01/23
On behalf of a client, a leading insurance company, we are looking for customer-focused, professional, commercially-minded individuals to provide support as emergency specialists for the customers via telephone. A 24hr Assistance Controller will deliver on promise to “be there” when customers need them the most, following an accident, a breakdown, a flat tire, a dead battery, a problem at home or a health emergency. It’s more than just a phone call! It’s someone who’s looking for help! It’s Customer Experience Management! If you fit this profile, then this position is the right opportunity for you!
Position’s Duties and Responsibilities
- Handling emergency calls around the clock and will be required to dispatch the right associate to customers within strict timeframes
- Ensuring that you have sufficient technicians on call at any time and efficiently coordinate the task force team and our network of approved associates
- Able to analyze a complex situation and filter complicated information
- Required to have good judgment showing logical decision making, and a hands-on approach
- Working on shift rotation, including weekends and public holidays with additional allowances
- Participating in training and coaching sessions for Continuous Learning and Development
Position’s Requirements
- University degree in a Mechanical/Engineering-related field will be considered an advantage
- Possessing relevant working experience as Call Centre Advisor/Phone Operator will be considered an advantage
- Minimum of 3 years’ experience in a related environment
- Excellent verbal and written communication skills in English and Greek
- Computer literacy (MS Office: Word, Excel, Power Point etc.)
- Have exceptional customer focus, communication and interpersonal skills
- Demonstrate flexibility & reliability in meeting work demands and perform under pressure
- Be energetic and enthusiastic
Benefits:
- Approximate Salary: 1100 x 13 gross (depending on experience), plus shift allowance
If you are interested you may apply here 24hr Assistance Controller – AC/01/23 - recruitment (jobmatch.com.cy)