CUSTOMER SUPPORT REPRESENTATIVE-DOMINO’S PIZZA CYPRUS

Domino’s Pizza Cyprus is a growing vibrant company, part of the dynamic Domino’s worldwide pizza chain.  We are seeking to recruit Greek and English speaking Customer Support Representatives for our newly established Call Center in Nicosia.

Key Duties& Responsibilities:

• Assisting customers via telephone or other support channels, responding professionally to customer’s orders or inquiries and being an ambassador of the Domino’s brand.
• Updating customer related information on the Call Center software platforms.
• Resolving product or service complaints at first contract where possible by clarifying customer’s complaints; determining the cause of the complaint; selecting and explaining the best solution  to resolve this; expediting  correction or adjustments; following  up to ensure resolution; communicating any complaints or issues via  the allocated procedures and channels.
• Calling customers to provide feedback on their experience; collecting and communicating this feedback via the allocated procedures and channels.

 Requirements- Knowledge, Skills and Abilities

• Native Greek speaker.
• Fluency in English.
• Previous experience in a Customer Service role will be considered a significant advantage.
• Ability to stay calm under pressure.
• Excellent customer communication skills.
• Proven experience of PC and software applications.
• Ability to work in a team.
• Excellent problem-solving capabilities.
• Punctual, hardworking and reliable.
• Show adaptability, resilience, efficiency, energy and initiative.

 Interested candidates can send their CV to admin@dominos.com.cy or call on 26600427